Frequently Asked Questions.
Yes,
Operating hour:
Monday – Sunday: 10:00 AM to 05:00 PM
Drivers will personally call the receiver to get approval for leaving the cake outside their doorstep with photo inclusive as proof. However,we will not be held responsible if the birthday cake has melted or stolen.
Reminder message will be sent before delivery. There will be a surcharge of $15 for re-delivery.
Please note that our cakes can be left out for 1 to 2 hours at room temperature. Otherwise, please ensure that the cake is refrigerated. Avoid placing the cake under direct heat as it may cause the buttercream to melt.
You may read more detailed cake care here.
Confirmation of order is upon receiving payment. No refund policy. Items paid can be changed to another item at least 5 days notice from delivery date.
9am – 12pm
12pm – 3pm
3pm – 6pm
Our cakes are not Halal Certified, but we do not use any form of lard/alcohol/gelatine inside our bakes.
Orders must be placed at least 3 days in advance and subject to our availability. However, we encourage customers to place an order early for us to ensure sufficient time to prepare your bakes.
CAKE CARE
It is the customer’s responsibility to read through the cake care upon placing an order with The Bakers Formulae.
1. If refrigerated, kindly take out the cake at least 30 – 45mins prior to the cake cutting session to let the cake thaw as this is to ensure the softness of the cake.
2. Please note that our cakes can be left out for 30 mins – 1 hour in air-conditioned temperature. Otherwise, please ensure that the cake is refrigerated. Avoid placing the cake under direct heat as it may cause the buttercream to melt.
3. As fondant is extremely sensitive to temperature changes, please ensure that you remove any piece of fondant on your cake if you wish to store your cake in the fridge. The fondant pieces can be left in an air-con at room temperature. You can leave your fondant pieces on your cake if your cake-cutting session is within the next 2~4 hours.
4. For Fresh Floral Cakes, most of the flowers on our cakes are not edible and only for decorative purposes. We have covered the stems of the flowers with tape to minimise contact with the cake itself thus please ensure to remove all before consumption.
5. For Cake Toppers, some of the cake toppers on our cakes are not edible and only for decorative purposes thus please ensure to remove all before consumption. The cake toppers have been cleaned before placing them on the cake.
6. Some of our cakes come with bubble tea straws to provide extra support and to hold the heavyweight. Before consumption, please ensure to remove the straws from the sliced cake.
7. Please consume the cake within 3 days after receiving it.